Needs analysis
This is not a "marathon session" where all necessary and unnecessary reports are planned to the utmost detail. Quite the contrary, detailed reports are not planned at all! The most important task in needs analysis is to decide what is the content and lowest level of data granularity in the reporting database.

ETL process analysis
Extract-Transform-Load (ETL) means loading data into the Infoglove database from an external data source. Here you have to decide how often reporting database is updated and which data format to choose for the data transfer. Infoglove is compatible with most of the common text file formats. The physical transfer can be conducted e.g. by uploading the data into an Infoglove ftp-server.

Hardware and operating environment
Infoglove software and database normally reside on an Infoglove server administered by Infoglove Services Oy. This is often the most cost-effective solution for a customer. Naturally Infoglove can also be installed into the customer's own server.

Creating database
An Infoglove database consultant creates the customer's database according to the needs analysis. Infoglove can semi-automatically create report frames that form the basis for user created reports.

Training
Infoglove is easy to grasp. In most cases a good reporting skill is achieved in one day's training.

Support
All Infoglove customers get free telephone and mail support during business hours.